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Shipment processing time

All orders made before 2:00 PM are processed on the same day, or within 24 hours.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. Courier will be delivered through our delivery partners; however, it may change in case of any gap from the courier service provider.
Delivery is free for orders above ₹499/-.

Delivery timelines range from 2 to 12 business days, depending on your delivery location:

• Tier-1 cities & Metro regions: 3–5 business days
• Other regions (except North-East): 4–7 business days
• North-East region & Andaman & Nicobar Islands: 6–12 business days

Delivery delays can occasionally occur due to natural calamities or unavoidable circumstances.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Customer Service

If you have any questions about the dispatch or delivery information, please contact us at support@nayajaisa.com.
We are here to help you.

Last updated: 12 March 2023

At Nayajaisa, we value your trust and strive to deliver the best in quality and value. If for any reason you are not satisfied with your purchase, you may be eligible for a return or refund as per the conditions outlined below.

Order Cancellation

• Orders can be cancelled before they are shipped.
• Once shipped, cancellation is not possible.
• Most orders are processed within 24 hours.
  
  To cancel your order, login at Nayajaisa.com with your registered mobile number and click on 'Cancel'. Alternatively, you may contact us at support@nayajaisa.com.

Return Eligibility

To be eligible for a return, please ensure that:

• The request is made within 7 days of delivery.
• The product is unused, undamaged, and in original packaging with all tags, accessories, gifts, or freebies (if any).

Items Not Eligible for Return:

• Products with a tampered or broken warranty seal.
• Products damaged due to power surges or misuse.
• Products not suitable for return due to health or hygiene reasons.
• Products that have been used, opened, or have missing parts.

Refund Process

• Before shipment cancellation: Refunds are processed within 24 business hours.
• After shipment / return received: Refunds are processed within 3–4 business days after inspection at our warehouse.
• Cash on Delivery (COD) orders: Refund will be issued via bank transfer within 3–4 business days once details are shared.
  
  Refunds will always be made to the original payment method, unless otherwise agreed.

Reverse Shipping

• If the product delivered is defective or incorrect, Nayajaisa will bear the reverse shipping cost and issue a full refund.
• If the return is due to customer reasons (e.g., wrong product/model/color ordered or change of mind), the customer must bear the return shipping cost. The refund will exclude the original shipping charges.

Incorrect Shipping Address

If you entered an incorrect or incomplete shipping address, please email us immediately at support@nayajaisa.com.

• We will try to update it if the order has not yet shipped.
• Once dispatched, we cannot change the address. Nayajaisa will not be responsible for failed deliveries due to incorrect addresses.

Contact Us

If you have any questions or need assistance with a return, please contact:

Email: support@nayajaisa.com
Call: +91 8446068589

We are here to help you.